For businesses

Want to make sure everyone is having a GOOD experience?

Here’s a few ways you can start to welcome more people through your doors:


Detailed information is the start of the visitor experience, accurate information enables visitors to make informed decisions. Visitors will come across your operation a number of ways, so it is important to keep your website up to date as well as your listing on the Australian Tourism Data Warehouse.

Visual content is one of the best ways for people to get an understanding of your environment and decide if it’s for them. These days its easy and affordable to produce great photos, videos and even 3D walkthroughs. We have partnered with PHORIA, a national immersive technology company to make this easier for you. Check out this great example at Jacob’s Creek in the Barossa.

2. Provide great CUSTOMER SERVICE

Our community know that the physical environment is not always perfect, but they do expect a warm welcome and a meaningful experience. Get started with some disability awareness training, contact us to find out more.

3. Engage us

We provide a range of consulting services, including delivering workshops, onsite reviews, development of Visitor Access Guides, project work, and problem solving to help you maximise access to your business. Contact us to ask for a tailor made solution.

We pride ourselves on delivering practical and easy to implement solutions, so you can see the impact almost immediately.

4. Apply for an Excellence in Accessible Tourism Award

South Australia, New South Wales and Victoria have a specific award to recognise your GOOD work, if you need help on your application, let us know! Other states may recognise accessibility under specialised tourism product categories or similar.

Be recognised and proud of your access.

More about the awards.

Resources for businesses

World Tourism Organisations on Accessible Tourism

Accessibility for all to tourism facilities, products, and services should be a central part of any responsible and sustainable tourism policy. Accessibility is not only about human rights. It is a business opportunity for destinations and companies to embrace all visitors and enhance their revenues. Learn more about UNWTO accessibility initiatives and resources.

Disability Awareness Training

Maximise the benefits of diversity and inclusion in your workplace.
The Inclusion Program is Australia’s leading online inclusion training course helping companies embrace diversity and promote a safe and happy workplace.

Get skilled access

Get Skilled Access state improving accessibility is an investment. Their training courses for governments and organisations transform your staff into accessibility and disability customer service professionals – purposefully, and profitably.

What does the wheelchair symbol actually mean?

Adrian Treharne, TedEd.

International symbol of access, but what does the symbol actually mean, watch the video to learn more.

Companion Card SA

The Companion Card is a South Australian Government initiative. It may be issued to people who have a significant, lifelong disability and will require attendant care for the rest of their life. The Companion Card allows the cardholders carer free entry into participating venues and events, promoting the rights of people with disability to fair ticketing and making access to community functions and events more affordable. Become a participating business.

HiLine Home Modifications

Recognised as an industry leader in home modification solutions, HiLine is constantly striving for innovative solutions in home safety and accessibility.

Accessible Bathrooms

Size and fit out matters. The guiding legislation to use when designing an accessible toilet is Australian Standard AS 1428.1-2009 Design for access and mobility – General requirements for access – New building work. Visit Disability Access Consultants for more information.


Adaptive Equipment

Push Mobility are a mobility and healthcare equipment supplier who have a large range of equipment for hire or purchase that could make your customers experience more enjoyable. Contact Push Mobility

Web Accessibility

Everyone has a role to play in creating accessible online solutions. Contribute by embedding best practice principles in your workflow and develop an understanding of the human need behind inclusive design. Check out for some tips and resources to ensure you are doing enough.

Tourism and Destination Design

Studio S2 are specialist tourism and destination design architects. Experts in tourism, with a combined 20 years’ experience in destination architecture and interior design. Contact Studio S2.

What about legislation?

The Commonwealth Disability Discrimination Act 1992 at the Australian Human Rights Commission. The Act makes disability discrimination unlawful and promotes equal rights, equal opportunity and equal access for people with disabilities.

The National Construction Code (NCC) provides the minimum necessary requirements for safety and health; amenity and accessibility, and sustainability in the design, construction, performance and livability of new buildings (and new building work in existing buildings) throughout Australia.

Australian Standards 1428 Design for mobility and access set.  According to the Federal Register of Legislation standard is set to ensure that dignified, equitable, cost‑effective and reasonably achievable access to buildings, and facilities and services within buildings, is provided for people with a disability; and to give certainty to building certifiers, building developers and building managers that, if access to buildings is provided in accordance with these Standards, the provision of that access, to the extent covered by these Standards, will not be unlawful under the Act.

Purchase Australian Standards 1428

What is Universal Design?

Universal Design is the design and composition of an environment so that it can be accessed, understood and used to the greatest extent possible by all people regardless of their age, size, ability or disability. An environment (or any building, product, or service in that environment) should be designed to meet the needs of all people who wish to use it. This is not a special requirement, for the benefit of only a minority of the population. It is a fundamental condition of good design. If an environment is accessible, usable, convenient and a pleasure to use, everyone benefits. By considering the diverse needs and abilities of all throughout the design process, universal design creates products, services and environments that meet peoples’ needs. Simply put, universal design is good design. Read more about Universal Design

Awesome Accessible Architecture

Accessible architectureThanks Ai Media for this list of Awesome Accessible Architecture. Accessibility features in products, devices, services and architecture are usually included for people with disabilities. But everyone, not just people with disabilities, benefits from accessibility.