Accessible tourism is the ongoing endeavour to ensure tourist destinations, products and services are accessible to people of all abilities, ages and backgrounds.
Push Adventures is an accessible tourism consultancy based in South Australia (SA)
Push Adventures takes a whole of journey approach to support tourism operators to create meaningful experiences for the accessible travel community.
Including;
- People with a intellectual, sensory and/or mobility disabilities
- People with a temporary injury, chronic illness or allergies
- People aged over 65 years
- People from culturally and linguistically diverse backgrounds
- Aboriginal and Torres Strait Islander people
- The LGBTIQ community
- Families with young children
- People who speak English as a second language
- AND their travel companions
To deliver an inclusive experience, requires a collective effort of good customer service, a physically accessible environment and access to information.
Accessible Tourism Community for Industry Professionals
Launching Soon. Register to join our Industry Professionals Group
Join a community of committed tourism professionals to learn, share insights, get feedback and support each other to shape the future of the Australian accessible tourism industry.
Want recognition for your inclusive operation?
We are exploring how we can continue to impact the tourism industry and want to hear from tourism operators and professionals that are interested in being recognised for your efforts to be inclusive.
The Opportunity
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Information sharing. Details matter.
You know your business best. Share key details to enable more people to participate.Detailed information makes booking online an option and can reduce the number of enquiries.
By providing clear information about the facilities and experiences on offer and visitors can make informed decisions.
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Every business has access.
Understanding how this can affect your visitors level of participation is key.
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Excellent customer service.
Start with a smile and a hello, and ask if there is anything you can do to help make the experience more enjoyable.Confidence comes from understanding the physical environment and the experience, ensure all your staff are confident.
Key areas to consider when making your experience more accessible
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Accessible travel packages and experiences
Present your travel package so that people with specific needs know how they may enjoy your experience.
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Accessible and inclusive travel education
Online or in person, we can deliver tailored presentations or workshops to meet the needs of your audience.
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Web content, ATDW & booking platforms
Review your website and marketing content, this is the first place travellers are looking for specific information. Include key content to ensure you are making it easy for travellers to book.
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Consider adaptive equipment
Adaptive equipment like a floating beach wheelchair, audio/visual interpretations of your tours etc, can make a huge difference.
Join our Community for Tourism Professionals
Join our exclusive online community for tourism professionals and gain the support you need to create more accessible tourism experiences.
I commend Clair and Scott for having the vision to identify what needs to be done to ensure all South Australians can enjoy this beautiful state and the multitude of adventures and experiences available to the community. It is easy to forget that people living with spinal cord injury and other disabilities, as well as the aged, have disposable incomes, so your work not only meets the social responsibility of addressing accessibility and inclusion barriers, but also has the potential to enhance this state’s capacity for economic development within the tourism industry.
Peter Stewart, ParaQuad SA,
CEO“Push Adventures is a wonderful new business that Clair and Scott Crowley initiated in 2014, they help tourism businesses better understand the opportunity to deliver inclusive products and services. Their passion and knowledge provides real insights for business to modify the way in which they think about inclusive visitor experiences, this includes people with physical disabilities. Businesses are then better able to understand visitor needs and wants and accordingly they are empowered to make simple decisions and take future business directions that cater for a broader visitor market and ultimately builds innovative and more profitable business. Push Adventures is a change agent for business, run by highly skilled professionals who are doing things that haven’t been done before”.
Shaun de Bruyn, SATIC,
General Manager“As a significant contributor to the South Australian tourism industry, SeaLink is committed to continuous improvements in all areas of business. We recognise that inclusive tourism is a key sector for growth within the market and an important consideration in being a top industry operator. Given we are the pivotal link between mainland Australia and Kangaroo Island attracting visitors from all over the world, we are conscious of catering for guests of all abilities, needs and backgrounds. We are proud to be working with Push Adventures to identify any barriers to inclusion that exist, so we can continue to deliver excellent service to all travellers”.
Anne Dyson, SeaLink,
Business Projects & Sponsorship Manager“Zoos South Australia is committed to creating an inclusive tourism experience at both Adelaide Zoo and Monarto Safari Park. As a conservation charity, our sites are a space for people from all walks of life – from children to grandparents, aunties, uncles, parents and friends – to share the wonder of the natural world and learn about conservation. As part of our 20-year Master Plan, we are committed to increasing accessibility at our sites through improved infrastructure and facilities. Through these upgrades, we want to ensure that we offer choice and accessible options to give everyone the confidence to visit our sites. Participating in an Inclusive Tourism Review and working with partners will help us provide an accessible experience and better cater for diverse abilities, languages and cultures”.